Terms & Conditions

1. Definitions and Interpretation

1.1 Company means Plumbland Trade Supplies LTD.

1.2 Buyer means the business that purchases Goods or Services from the Company.

1.3 Goods means products supplied by the Company.

1.4 Services means services supplied by the Company.

1.5 Contract means the agreement for the supply of Goods and Services comprising these Terms, the Order, and any Special Terms agreed in writing.

1.6 References to legislation include amendments and re-enactments.

1.7 "In writing" includes email.

2. Scope and Formation

2.1 These Terms apply to all quotations, Orders, and supplies. Conflicting terms on the Buyer's documents do not apply unless agreed in writing by a director.

2.2 A quotation is an invitation to treat, not an offer. The Company may withdraw or amend a quotation at any time before written acceptance of an Order.

2.3 A Contract is formed when the Company accepts the Buyer's Order in writing or dispatches Goods.

2.4 If the supply falls within Part II of the Housing Grants, Construction and Regeneration Act 1996, that legislation prevails to the extent required.

3. Accounts and Credit

3.1 Credit accounts are granted at the Company's discretion, subject to satisfactory checks. The Company may search with credit reference agencies and verify directors.

3.2 The Company may set, vary, suspend, or withdraw credit limits without notice.

4. Prices and VAT

4.1 Prices are those in effect on the date of dispatch unless agreed otherwise. The Company may vary prices to reflect cost changes and carriage.

4.2 Prices exclude VAT, which is payable at the applicable rate.

5. Orders, Delivery, and Collection

5.1 Delivery dates are estimates. Time is not of the essence.

5.2 Delivery is to the address agreed or, if none, any known address of the Buyer. If delivery cannot be completed on arrival, the Buyer will pay reasonable redelivery and storage charges.

5.3 Where site delivery is requested, the obligation is to deliver as near as safety permits. The Buyer provides labour and equipment to unload.

5.4 The Company may deliver by instalments. Each instalment is invoiced and payable separately.

5.5 Risk passes on completion of delivery or collection.

5.6 The Buyer must inspect Goods on delivery. Shortages or visible damage must be reported in writing within two working days.

6. Collection

6.1 If the Buyer is to collect, collection must occur within 28 days of notice of readiness. The Company may store at cost, return to supplier, cancel, or invoice as appropriate if collection is delayed.

7. Cancellation and Returns

7.1 Pre-dispatch cancellation requires the Company's written consent.

7.2 Returns are accepted only with prior written agreement, within a short reasonable period, with Goods unused and in original, undamaged packaging, and subject to a restocking charge.

7.3 Special-order or non-stock items are non-returnable unless defective.

7.4 If Goods are claimed to be faulty, replacement will be invoiced and credit issued only after manufacturer confirmation of fault, less any charges not recoverable.

8. Payment

8.1 Unless agreed otherwise, invoices are due by the last day of the month following the month of invoice.

8.2 Late payment carries statutory interest and fixed recovery charges under the Late Payment of Commercial Debts (Interest) Act 1998, and reasonable recovery costs.

8.3 On late payment, all sums under all contracts become immediately due.

8.4 Payment must be made in full, without set-off or deduction.

9. Title Retention

9.1 Title remains with the Company until all sums due are paid in full in cleared funds.

9.2 Until title passes, the Buyer will store Goods separately, keep them insured, and identify them as the Company's property.

9.3 The Buyer may resell in the ordinary course of business until permission is revoked, holds proceeds on trust for the Company, and will provide details of sub-sales on request. The Company may enter premises to recover Goods if payment is overdue or on insolvency.

10. Warranties

10.1 Goods will conform to description and be of satisfactory quality within any applicable manufacturer warranty. The Company may repair, replace, or refund the price at its option.

10.2 The Buyer is responsible for assessing fitness for purpose unless the Company has agreed in writing to a specific purpose.

10.3 Services will be provided with reasonable skill and care.

11. Liability

11.1 Nothing limits liability for death or personal injury caused by negligence, fraud, or title.

11.2 Subject to clause 11.1, the Company is not liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.

11.3 The Company's total liability is limited to the price of the Goods or Services to which the claim relates or the amount recovered from the manufacturer after costs, whichever is higher.

11.4 Implied terms under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 are excluded to the fullest extent permitted for non-consumer sales.

12. Website Use and Accounts

12.1 Access to the website is provided on an "as is" basis. The Company may suspend or withdraw access.

12.2 Buyers must keep account credentials secure and are responsible for all activity under their account.

12.3 Prices, stock, and content on the website may change without notice. Obvious errors may be corrected.

13. Compliance and Policies

13.1 The Buyer and the Company will comply with applicable laws including the Bribery Act 2010, UK GDPR and Data Protection Act 2018, the Modern Slavery Act 2015, and the Criminal Finances Act 2017.

13.2 Each party acts as an independent controller of any personal data it processes under the Contract. Each will meet its own obligations under data privacy laws and ensure it has lawful grounds for disclosures.

14. Environmental and Recycling

14.1 The Buyer is responsible for treatment and disposal of any WEEE supplied, in accordance with the Waste Electrical and Electronic Equipment Regulations 2013.

14.2 Packaging must be dealt with in an environmentally sound manner unless the Company states otherwise.

15. Force Majeure

15.1 The Company is not liable for delay or failure caused by events beyond its reasonable control, including industrial action, transport issues, acts of God, or regulatory action.

16. Confidentiality

16.1 Each party will keep the other's confidential information secret, share it only with those who need to know it to perform the Contract, and return or delete it on request, subject to legal retention duties.

17. Suspension and Termination

17.1 The Company may suspend performance or terminate the Contract if the Buyer fails to pay on time, refuses delivery, breaches the Contract, or suffers an insolvency event.

17.2 On termination, all outstanding invoices become due immediately.

18. Carriage and Packaging

18.1 Carriage is chargeable at the Company's rates unless agreed otherwise. Part deliveries are treated as separate deliveries.

18.2 Returnable pallets and crates may be charged and credited on return in good condition if stated in the delivery terms.

19. Notices

19.1 Notices must be in writing and sent by first class post to the registered office or by email to the notified address. Postal notices are deemed delivered two business days after posting.

20. Third-Party Rights

20.1 No third party has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

21. General

21.1 Assignment or transfer by the Buyer requires the Company's prior written consent.

21.2 If any provision is invalid, the remainder continues in force. Waivers must be in writing. No failure to enforce is a waiver.

21.3 These Terms, together with the Order and any Special Terms, form the entire agreement. Each party acknowledges it has not relied on any statement not set out in the Contract.

21.4 Variations are effective only if agreed in writing by authorised signatories.

22. Governing Law and Jurisdiction

22.1 The Contract and any non-contractual obligations arising out of it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.